Question 1

Are you fully insured?

Accepted Answer

Yes — every job is covered by full goods-in-transit and public liability insurance for complete peace of mind.

Question 2

How much does a removal cost?

Accepted Answer

It depends on distance, property size and how much help you need. Most local moves start from very competitive rates — call or fill in the quote form for a no-obligation price within the hour.

Question 3

Do you provide packing materials?

Accepted Answer

Yes, we can supply boxes, tape and protective wrap. Just let us know in your quote request and we'll add it to your estimate.

Question 4

Do you cover long-distance UK moves?

Accepted Answer

Absolutely. We're based in Birtley and regularly move customers across England, Scotland and Wales as well as the whole North East.

Question 5

What areas do you cover?

Accepted Answer

Birtley, Chester-le-Street, Durham, Newcastle, Sunderland, Gateshead, Darlington, Middlesbrough and the wider North East — plus long-distance UK-wide.

Question 6

Do I have to pay a deposit?

Accepted Answer

For most standard jobs no deposit is required. For larger or long-distance bookings we may ask for a small deposit to secure your date — we'll always confirm upfront.

Question 7

What's your cancellation policy?

Accepted Answer

We're flexible — let us know as soon as possible if your plans change and we'll do our best to reschedule at no extra cost.

Question 8

Can you dismantle and reassemble furniture?

Accepted Answer

Yes. Bed frames, wardrobes, tables — our team can take them apart and put them back together at your new place. Just mention it when booking.

Question 9

Do you offer storage?

Accepted Answer

Yes, we have secure short-term and long-term storage at our Birtley yard with flexible contracts and immediate availability.

Question 10

How quickly can you book me in?

Accepted Answer

Often same week and sometimes same day depending on workload. Open Mon–Sun, so don't hesitate to ring.

Frequently asked questions.